Privacy and terms

How this site handles your details, and the terms the work is carried out under.

Privacy policy

Your name, phone number, email address and whatever you write, when you send the contact form or get in touch.
Any photographs you send me of the job, used to price the work and for nothing else.
The address of the work, once a job is booked.

Answering your enquiry, quoting the work and arranging a visit.
Keeping a record of what was done, in case you ring back about the same job.
Your details are never sold, and they are never passed to anyone else for marketing.

Enquiry messages are kept while the enquiry is live and for a reasonable period afterwards.
Records of completed work are kept for as long as they might be needed for a warranty question or for tax.
Ask for a copy of what is held about you, ask for it to be corrected, or ask for it to be deleted, by emailing wells457@googlemail.com.

A quote follows a look at the job, or a clear photograph of it, and it holds unless the job turns out to be materially different once work starts. If that happens you will be told before anything else is done.
Work needs safe access to the room or the area, and somewhere reasonable to park the van.
Gas appliance work is not undertaken. Where a job turns out to need a Gas Safe registered engineer, or another trade, you will be told rather than it being attempted.
Parts and materials are charged at cost unless agreed otherwise, and you are welcome to supply your own.

Payment is due on completion unless something else has been agreed in advance.
Let me know as early as you can if you need to move or cancel a booking.
Anything that goes wrong with work I have done, ring me and I will come back and look at it.

This site sets no advertising or tracking cookies.
Your light or dark theme choice is remembered in your own browser and is readable by this site alone.
The map is loaded from OpenStreetMap when you scroll to it, so your browser makes a request to them at that point.

Last Updated: November 2026

Any questions about these policies, email me at wells457@googlemail.com